Solutions
Service/MAC/Depot
Worldlink performs service related activities for most of their customers through their PMO. Worldlink’s PMO consists of experienced project managers, engineers and dispatch staff that integrate with their customer’s teams to ensure rapid and complete resolution on technology related issues. Service requests can be communicated through Worldlink’s web portal, by telephone or email. Below is a sample of activities currently being performed for existing clients.
Worldlink is the sole service provider for all Big 5 Sporting Goods stores in the US. Worldlink provides all required in-store services including all move/add/change (MAC) work for in-store technologies. Services provided include on-site services as well as a depot maintenance program in support of technology equipment. Worldlink maintains a min/max inventory of all components at their staging center and works closely with the stores, Big 5 help desk, and contracted equipment repair centers in facilitating the process. Additionally, Worldlink utilizes their web-based portal to manage all associated activities and to provide real time status and updates.
Worldlink operates as Petco’s primary service provider of their networks and systems at store locations throughout the US. Working closely with Petco’s store systems, Telecom and help desk, Worldlink provides multi-skilled on-site technicians to remedy issues associated with: cabling, wireless, POS, WAN/LAN, PC and kiosks.
Worldlink works closely with National Stores to augment their internal service team and help desk to support connectivity and systems at all of their Fallas Paredas and Factory 2-U store locations.